Mediot (FarHugs) - Taipei

Mingyi is a digital service provider that specializes in digital healthcare development. They offer a convenient telepsychology system and advanced information security for online psychological counseling. In 2019, Mediot Co. Ltd. created FarHugs, a digital mental health platform, which provides matchmaking services to help clients find their personal mental health providers. FarHugs offers both medical therapy sessions and non-medical mental care consultations, giving clients multiple options. By March 2023, FarHugs had conducted more than 19,000 sessions and provided mental health programs to the employees of 36 companies. The mentoring program on FarHugs ensures that providers maintain service quality with the same users, resulting in a 20% increase in user retention. The hybrid client  

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management system, a combination of AI-bot and human support, meets emotional needs, ensures precise matching, and prepares clients for between-session activities, reducing the average cost for clients to find a suitable mental health provider from US$1,000 to US$150.